Refund and Exchange Policy

Refund and Exchange Policy:

Last updated: December 12, 2024

1. Product Condition: The item must be returned unused to qualify for a refund. If the product is returned in a damaged condition, a refund will not be issued.

2. Damaged in Transit: If the product arrives damaged due to shipping, please provide photographic evidence of the damaged packaging with the product still inside its original packaging.

3. Proof Requirement: Refunds will not be processed without proper photographic proof of shipping damage. Proof must be sent to info@samonelovett.com with order number as the subject.

Support

If you encounter any issues with your product, please contact us at info@samonelovett.com. We are committed to ensuring your satisfaction and will do our best to resolve any concerns. 

By purchasing from our store, you acknowledge and agree to this Refund and Exchange Policy.

Thank you for your understanding and cooperation.